About Us

About Arusha Urban Water Supply and Sanitation Authority

Arusha Urban Water Supply and Sanitation Authority (AUWSA) was established under the Water Works Ordinance, Act No. 8 of 1997. The Act was repealed and replaced by the Water Supply and Sanitation Act, No. 12 of 2009 which was also repealed and replaced by the Water Supply and Sanitation Act, No. 5 of 2019. AUWSA was formally declared as an autonomous authority in 1998 by the Order of the Minister responsible for Water.

It is well known that access to water supply and sanitation is very important for improved quality of life and wellbeing, especially when linked with other social services, as well as economic growth. In order to achieve the above goals, Urban Water Supply and Sanitation Authorities were established way back in 1998 in order to foster this noble end of ensuring sustainable access to safe drinking water and basic sanitation for urban population.

AUWSA is governed by the Board of Directors and headed by the Managing Director. Under the Managing Director there are four Departments namely Technical, Customer Service, Finance and Human Resources and Administration. There are Eleven Sections under these four Departments. Also there are Seven Units namely Internal Audit, Public Relations, Procurement Management, Legal Services, Planning and Development, Store and Supplies and Information and Communication Technology all reporting to the Managing Director.

AUWSA operates performs and discharges its functions of supplying water and sewerage disposal service in accordance to but not limited to the following:

  • Water Supply and Sanitation Act. 2009
  • Finance Act, 2004
  • Public Procurement Act, 2011
  • EWURA Act, CAP 414
  • Perfomance Contract between MoW and AUWSA

Being a Corporate entity the guiding tools can be defined herein as:-

Vision Statement

“To be the best Utility in Water supply and Sanitation services in Africa”

Mission Statement

“To enhance adequate and sustainable provision of quality water supply and sanitation services at affordable tariffs so as to contribute to socio-economic development of Arusha City and Tanzania as a whole”.

Our Motto
“Our Customer our Pride”.

AUWSA’s Roles and Functions
As a legally established entity, AUWSA is charged with the major roles and functions as follows:-

  • To continuously plan, develop and maintain the provision of clean, portable and wholesome water in Arusha Municipality while conserving the water sources for sustainability,
  • To plan, develop and maintain the sewerage system on any public land acquired or lawfully appropriated for that purpose so as to ensure hygienic sewage collection and safe disposal,
  • To set realist water and sewage disposal tariffs hence collect revenue from customers for water consumed and sewage collected by the Authority,
  • To educate and provide information to the public on public health aspects of water supply and wastewater disposal and carryout all functions in an environmentally friendly manner,
  • To create and maintain a good public image, while focusing on meeting customers’ expectations, and
  • To put in place and implement medium and long term investment programmes, financial plans and annual capital and recurrent budgets.